How we modernized reservations at La Brasa Guiones

The problem

La Brasa Guiones is a wood-fire restaurant in Nosara, Costa Rica. Like most restaurants in the area, they managed reservations via WhatsApp — manual confirmations, no system, availability depending on someone being available to respond. Their website was outdated and did not reflect the quality of the place.

What we built

New WordPress website

We designed a site that reflects La Brasa's identity: dark, warm, with personality. Mobile-first since most of their customers arrive from Instagram or Google Maps. High quality photos, integrated menu and optimized speed.

Integrated reservation system

We implemented a reservation system directly in WordPress. Customers select date, time, number of people and preferred area. The system validates availability in real time and confirms automatically without team intervention.

Automated WhatsApp

We connected the reservation system to WhatsApp Business. Upon booking, the customer receives an immediate confirmation with all details. 24 hours before, they receive an automatic reminder. If they cancel, the slot is freed and the team gets notified.

The result

The La Brasa team recovered the time they spent manually responding to messages. Confirmations are instant and consistent. No-shows dropped. And customers have a booking experience that matches the quality of the restaurant.